We guide basic documentation. The receiver typically pays duties/taxes unless DDP is arranged.

Yes—with sufficient cushioning and, if needed, double-boxing. Mark the parcel “Fragile”.

Weather, customs, or network issues can cause delays. Track online and contact support if it exceeds the ETA.

Optional at checkout. Some high-value/regulated parcels require signatures by default.

After booking, download the label from your dashboard and attach it flat on the largest side of the parcel.

Available in select locations for express services. You’ll see eligibility at checkout.

A second attempt is made or a pickup/re-delivery option is provided. Additional attempts may incur fees.

Possible before dispatch. After dispatch, rerouting may incur fees and extend the ETA.

Charges use the greater of actual or volumetric weight (based on dimensions). Our quote tool calculates it automatically.

Same-day (local), express 1–3 days, standard 3–7 days. International timing varies with customs clearance.

A small percentage of the declared value applies, with minimums. The exact amount is shown before confirmation.

Charges can be split (e.g., shipping vs. insurance). Check each invoice’s status and due date in your dashboard.

Refunds depend on service type and shipment status. Open a ticket with your booking number for review.

For international shipments, duties/taxes are usually paid by the receiver unless DDP is arranged.

You can add it before dispatch. Once in transit, changes may not be possible—contact support immediately.

Report within 48 hours of delivery (or expected delivery for loss). Provide photos, proof of value, and packaging details.

No. It’s optional but recommended for high-value goods. Without it, only limited carrier liability applies.

Insurance covers loss or damage up to your declared value. Choose a plan at checkout; premiums vary by value and route.

Payment is due at booking unless specified. Some orders generate separate invoices (e.g., shipping and insurance).

Major cards and selected digital wallets. All invoices are available for download in your dashboard.