Effective Date: January 10, 2025
Last Reviewed: January 10, 2025
1. Introduction
Consignment Hauler Courier ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you utilize our courier and logistics services, visit our website, or use our mobile applications. By accessing or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
We collect various types of information to provide and improve our services to you:
2.1 Personal Information
- Full name, email address, telephone number, and mailing address
- Payment information including credit card details, billing address, and transaction history
- Government-issued identification for verification purposes when required
- Account credentials, including username and encrypted password
- Business information such as company name, tax identification number, and business address
2.2 Shipment Information
- Sender and recipient names, addresses, and contact information
- Package details including weight, dimensions, contents, and declared value
- Shipping preferences, delivery instructions, and special handling requirements
- Tracking information and delivery confirmation records
2.3 Technical Information
- IP address, browser type, operating system, and device identifiers
- Usage data, including pages visited, time spent on pages, and navigation patterns
- Cookies, web beacons, and similar tracking technologies
- Location data when you use our mobile applications with location services enabled
Consignment Hauler Courier utilizes collected information for the following purposes:
- To process, fulfill, and track your shipments and delivery services
- To communicate with you regarding your shipments, account updates, and service notifications
- To process payments, prevent fraud, and maintain financial records
- To improve our services, website functionality, and customer experience
- To provide customer support and respond to inquiries or complaints
- To send promotional materials, marketing communications, and service updates (with your consent)
- To comply with legal obligations, regulatory requirements, and law enforcement requests
- To conduct data analysis, research, and business intelligence activities
We may share your personal information with third parties under the following circumstances:
4.1 Service Providers
We engage trusted third-party service providers to perform functions on our behalf, including payment processing, data storage, customer service, marketing assistance, and IT support. These providers have access to personal information only as necessary to perform their functions and are obligated to maintain confidentiality.
4.2 Business Partners
We may share information with business partners, including transportation carriers, customs brokers, and logistics providers, to facilitate shipment delivery and customs clearance.
4.3 Legal Requirements
We may disclose your information when required by law, court order, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of others.
4.4 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity as part of the transaction.
4.5 With Your Consent
We may share your information for any other purpose with your explicit consent or at your direction.
5. Data Security
Consignment Hauler Courier implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include:
- Encryption of sensitive data during transmission using Secure Socket Layer (SSL) technology
- Secure servers protected by firewalls and intrusion detection systems
- Access controls limiting employee access to personal information on a need-to-know basis
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy best practices
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but remain committed to maintaining the highest standards of data protection.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and the purpose for which it was collected. Shipment records are typically retained for seven (7) years for accounting and legal compliance purposes. Account information is retained until you request account closure, after which it may be retained in archived form for an additional period as required by law.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete personal information
- Deletion: Request deletion of your personal information, subject to legal obligations
- Portability: Request a copy of your personal information in a structured, machine-readable format
- Objection: Object to the processing of your personal information for certain purposes
- Restriction: Request restriction of processing of your personal information
- Opt-Out: Unsubscribe from marketing communications at any time
To exercise any of these rights, please contact us using the information provided in the Contact section below.
8. Cookies and Tracking Technologies
Consignment Hauler Courier uses cookies and similar tracking technologies to enhance your experience on our website and mobile applications. Cookies are small data files stored on your device that help us recognize you, remember your preferences, and analyze website usage.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality and security
- Performance Cookies: Collect information about how visitors use our website
- Functional Cookies: Remember your preferences and personalize your experience
- Advertising Cookies: Deliver relevant advertisements and measure campaign effectiveness
You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality and your user experience.
9. Third-Party Links and Services
Our website and applications may contain links to third-party websites, services, or applications that are not operated or controlled by Consignment Hauler Courier. This Privacy Policy does not apply to third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their privacy practices or content.
10. Children's Privacy
Our services are not intended for individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take immediate steps to delete such information from our records. Parents or guardians who believe their child has provided personal information to us should contact us immediately.
11. International Data Transfers
Consignment Hauler Courier operates internationally and may transfer your personal information to countries outside your country of residence, including countries that may not provide the same level of data protection. When we transfer your information internationally, we implement appropriate safeguards to protect your personal information in accordance with applicable data protection laws, including standard contractual clauses and adequate protection mechanisms.
12. Changes to This Privacy Policy
Consignment Hauler Courier reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of any material changes by posting the updated Privacy Policy on our website with a revised "Last Reviewed" date. Your continued use of our services following the posting of changes constitutes acceptance of the modified Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:
- Email: privacy@courier.com
- Telephone: 1-800-123-456
- Mailing Address: Data Protection Officer, Consignment Hauler Courier, 123 Courier Street, New York, NY 10001
14. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. Consignment Hauler Courier does not sell personal information to third parties. To exercise your California privacy rights, please contact us using the information provided above.
15. European Privacy Rights (GDPR)
For individuals in the European Economic Area (EEA), we process personal information in accordance with the General Data Protection Regulation (GDPR). Our legal basis for processing includes contractual necessity, legitimate business interests, legal compliance, and your consent where applicable. You have the right to lodge a complaint with your local data protection authority if you believe your privacy rights have been violated.
By using Consignment Hauler Courier services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
