Effective Date: January 10, 2025

Last Updated: January 10, 2025

1. Introduction

Consignment Hauler Courier is committed to providing comprehensive insurance protection for your valuable shipments. This Insurance Policy outlines the terms, conditions, coverage limits, and claims procedures for all insurance services offered through our courier and logistics platform. By purchasing insurance coverage through Consignment Hauler Courier, you acknowledge and agree to be bound by the provisions set forth in this policy. We encourage you to carefully review this document to fully understand your coverage options, limitations, and claim filing procedures.

2. Coverage Overview

Consignment Hauler Courier offers multiple tiers of insurance coverage designed to protect your shipments against loss, damage, or theft during transit:

2.1 Standard Liability Coverage

All shipments automatically include basic liability coverage at no additional charge. This standard protection provides coverage up to one hundred dollars ($100) per shipment for loss or damage. Standard liability is calculated based on the lesser of the actual value or the maximum coverage limit. This coverage applies automatically to all shipments unless additional insurance is purchased.

2.2 Enhanced Insurance Coverage

Customers may purchase enhanced insurance coverage to protect high-value shipments beyond the standard liability limit. Enhanced coverage is available for declared values ranging from one hundred dollars ($100) to fifty thousand dollars ($50,000) per shipment. Premium rates are calculated as a percentage of the declared value, typically ranging from 1% to 3% depending on shipment characteristics and destination. This coverage provides comprehensive protection against loss, damage, theft, and other covered perils.

2.3 All-Risk Coverage

Our most comprehensive insurance option provides all-risk protection for extremely valuable or sensitive shipments. This premium coverage includes protection against virtually all risks of physical loss or damage from any external cause. Coverage available up to one million dollars ($1,000,000) per shipment with underwriter approval. Ideal for fine art, jewelry, antiques, electronics, and other high-value items requiring maximum protection.

3. Covered Perils and Events

Consignment Hauler Courier insurance coverage protects against the following perils and events:

• Physical Loss or Damage: Complete loss or partial damage to shipment contents during transit
• Theft: Unauthorized taking of shipment by third parties
• Misdelivery: Delivery to incorrect address resulting in loss of shipment
• Transportation Accidents: Damage resulting from vehicle collisions, overturns, or other transportation incidents
• Fire and Explosion: Damage caused by fire, smoke, or explosion during transit or storage
• Water Damage: Damage from rain, flooding, or other water exposure during handling and transport
• Acts of Nature: Damage from severe weather events, natural disasters, and acts of God
• Handling Errors: Damage resulting from improper handling, loading, or unloading by carrier personnel

4. Coverage Exclusions and Limitations

The following circumstances, items, and situations are excluded from insurance coverage:

4.1 General Exclusions

• Damage resulting from inadequate or improper packaging by the shipper
• Loss or damage due to inherent vice or natural deterioration of contents
• Willful misconduct or fraudulent acts by the shipper or recipient
• Pre-existing damage prior to acceptance by Consignment Hauler Courier
• Indirect, consequential, or incidental damages including loss of profits or business interruption
• Acts of war, terrorism, civil unrest, or military action
• Nuclear incidents or radioactive contamination
• Seizure or confiscation by government authorities or customs officials

4.2 Prohibited and Restricted Items

Insurance coverage is not available for the following items:

• Currency, cash, negotiable instruments, or monetary equivalents
• Precious metals in bullion form including gold, silver, and platinum
• Illegal substances, contraband, or prohibited materials
• Live animals, plants, or perishable biological materials
• Hazardous materials, dangerous goods, or explosives
• Firearms, weapons, and ammunition without special authorization
• Human remains or organs
• Items with primarily sentimental value without established market value

4.3 Coverage Limitations for Specific Items

The following items have special coverage limitations and requirements:

• Electronics: Maximum coverage limited to actual depreciated value considering age and condition
• Jewelry and Precious Stones: Require professional appraisal documentation for coverage above $5,000
• Fine Art and Antiques: Require detailed condition reports and authentication certificates
• Collectibles: Coverage based on documented market value or professional appraisal
• Glassware and Ceramics: Require specialized packaging with photographic documentation

5. Declaring Shipment Value

Accurate declaration of shipment value is essential for proper insurance coverage:

5.1 Value Declaration Requirements

• Declared value must represent the actual replacement cost or fair market value of contents
• Over-declaring value may result in claim denial and potential fraud investigation
• Under-declaring value will result in proportional claim settlements based on declared versus actual value
• Declared value must be stated in US dollars or equivalent currency
• Multiple items in single shipment should have itemized values when total exceeds $1,000

5.2 Documentation Requirements

For shipments with declared values exceeding certain thresholds, supporting documentation is required:

• Purchase receipts or invoices for items valued over $1,000
• Professional appraisals for jewelry, art, and collectibles over $5,000
• Certificates of authenticity for luxury goods and branded merchandise
• Photographic documentation showing item condition prior to shipment
• Serial numbers and model information for electronics and equipment

6. Insurance Premiums and Rates

Insurance premiums are calculated based on multiple risk factors:

6.1 Premium Calculation Factors

• Declared Value: Base premium calculated as percentage of total declared value
• Item Type: Higher-risk items such as electronics and jewelry carry higher premium rates
• Destination: International shipments and high-risk regions may incur premium surcharges
• Shipping Method: Express and expedited services typically have lower premium rates
• Packaging Quality: Professional packaging may qualify for reduced premium rates
• Claims History: Customers with favorable claims history may receive premium discounts

6.2 Standard Premium Rates

• Domestic shipments: 1.0% to 2.0% of declared value
• International shipments: 2.0% to 3.5% of declared value
• High-value items (over $10,000): 2.5% to 5.0% of declared value
• Minimum premium charge: $5.00 per shipment
• Premium rates subject to change based on market conditions and underwriting guidelines

7. Claims Filing Process

In the event of loss or damage, follow these procedures to file an insurance claim:

7.1 Immediate Actions Required

• Notify Consignment Hauler Courier within twenty-four (24) hours of discovering loss or damage
• Preserve all packaging materials and damaged items for inspection
• Document damage with clear photographs from multiple angles
• Obtain delivery confirmation or proof of loss documentation
• Do not dispose of damaged items until claim is fully resolved

7.2 Required Claim Documentation

Complete claims submissions must include the following documentation:

• Completed claim form with detailed description of loss or damage
• Original shipping receipt and tracking number
• Proof of value including purchase receipts, invoices, or appraisals
• Clear photographs of damaged items and original packaging
• Repair estimates or replacement cost documentation when applicable
• Delivery confirmation or documentation of non-delivery
• Any correspondence with the recipient regarding the damage

7.3 Claims Filing Deadlines

• Visible damage claims must be filed within seven (7) calendar days of delivery
• Concealed damage claims must be filed within fourteen (14) calendar days of delivery
• Lost shipment claims must be filed within thirty (30) calendar days of expected delivery date
• Late-filed claims may be denied at the discretion of the claims adjuster

8. Claims Processing and Resolution

8.1 Investigation Process

Upon receipt of a complete claim submission, Consignment Hauler Courier will conduct a thorough investigation including review of all submitted documentation, examination of damaged items if required, verification of declared value and supporting documentation, consultation with shipping and handling personnel, and analysis of tracking and delivery records.

8.2 Processing Timeline

• Claim acknowledgment sent within two (2) business days of receipt
• Initial review and investigation completed within ten (10) business days
• Additional documentation requests communicated within five (5) business days
• Final claim decision rendered within thirty (30) business days of complete submission
• Complex or high-value claims may require extended investigation periods

8.3 Claim Settlement Options

Approved claims may be settled through one of the following methods:

• Cash Settlement: Direct payment for the determined loss value
• Replacement: Provision of replacement item of like kind and quality
• Repair: Professional repair of damaged item to pre-loss condition
• Account Credit: Credit applied to customer account for future shipments

8.4 Payment Methods

Approved claim settlements will be disbursed via the original payment method when possible, electronic funds transfer to customer's bank account, company check mailed to address on file, or account credit as mutually agreed. Payment processing typically completed within ten (10) business days of claim approval.

9. Appeals and Dispute Resolution

Customers who disagree with claim decisions may pursue the following options:

9.1 Internal Appeal Process

• Appeals must be submitted in writing within thirty (30) days of claim decision
• Appeal must include detailed explanation of disagreement with original decision
• Additional supporting documentation may be submitted with appeal
• Senior claims adjuster will conduct independent review of appeal
• Final appeal decision rendered within thirty (30) business days

9.2 Alternative Dispute Resolution

For disputes that cannot be resolved through the internal appeal process, parties may agree to binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration provides a cost-effective alternative to litigation. Arbitrator's decision is final and binding on all parties. Each party bears their own costs unless otherwise determined by the arbitrator.

10. Fraud Prevention and Detection

Consignment Hauler Courier maintains rigorous fraud prevention measures to protect all customers:

• All claims undergo thorough verification and investigation procedures
• Suspicious claims flagged for enhanced scrutiny and possible external investigation
• Fraudulent claims will be denied and may result in service termination
• Criminal prosecution pursued for egregious fraud cases
• Information sharing with law enforcement and industry databases when appropriate

11. Customer Responsibilities

Customers purchasing insurance coverage agree to the following responsibilities:

• Accurately declare the value of all shipment contents
• Package items appropriately according to Consignment Hauler Courier guidelines
• Provide truthful and complete information on all insurance applications and claims
• Maintain documentation supporting declared values
• Promptly notify Consignment Hauler Courier of any loss or damage
• Cooperate fully with claims investigation processes
• Follow all instructions regarding preservation of damaged items and packaging

12. Policy Modifications and Updates

Consignment Hauler Courier reserves the right to modify this Insurance Policy at any time to reflect changes in coverage, rates, procedures, or regulatory requirements. Policy modifications become effective immediately upon posting to our website. Customers will be notified of material changes via email when possible. Continued purchase of insurance services constitutes acceptance of modified policy terms. Insurance purchased prior to policy changes remains subject to the terms in effect at time of purchase.

13. Regulatory Compliance

Consignment Hauler Courier insurance services comply with all applicable federal, state, and local insurance regulations. Coverage underwritten by licensed insurance carriers with appropriate financial ratings. Regular audits conducted to ensure compliance with insurance industry standards. Customers may contact their state insurance commissioner with regulatory concerns or complaints.

14. Contact Information

For questions, assistance, or to file a claim regarding insurance coverage, please contact our dedicated insurance team:

• Claims Department Phone: 1-800-123-456 (Available Monday-Friday, 8 AM - 6 PM EST)
• Claims Email: claims@courier.com
• Insurance Inquiries: insurance@courier.com
• Mailing Address: Insurance Department, Consignment Hauler Courier, 123 Courier Street, New York, NY 10001
• Online Claims Portal: Available 24/7 through your customer account

By purchasing insurance coverage through Consignment Hauler Courier, you acknowledge that you have read, understood, and agree to be bound by this Insurance Policy in its entirety. This policy constitutes the complete agreement between you and Consignment Hauler Courier regarding shipment insurance coverage.