Effective Date: January 10, 2025
Last Updated: January 10, 2025
1. Introduction
Consignment Hauler Courier is committed to providing exceptional courier and logistics services to our valued customers. This Shipping Policy outlines the terms, conditions, and procedures governing all shipping services offered through our platform. By utilizing our services, you acknowledge and agree to comply with the provisions set forth in this policy. We encourage you to review this document thoroughly to understand our shipping procedures, delivery timelines, and service limitations.
2. Service Areas and Coverage
Consignment Hauler Courier provides comprehensive shipping services across multiple geographic regions:
2.1 Domestic Shipping
- We offer nationwide coverage to all 50 states and major territories
- Same-day delivery available in select metropolitan areas
- Next-day delivery to most urban and suburban locations
- Standard delivery to rural and remote areas within 3-5 business days
2.2 International Shipping
- Global shipping services to over 200 countries and territories worldwide
- Express international delivery available to major international destinations
- Economy international shipping for cost-effective overseas delivery
- Customs clearance assistance for international shipments
3. Shipping Service Options
Consignment Hauler Courier offers multiple shipping service tiers to accommodate diverse customer needs:
3.1 Same-Day Delivery
Available in select metropolitan areas for urgent shipments. Orders must be placed before 12:00 PM local time for same-day delivery. Subject to availability and additional premium charges. Ideal for time-sensitive documents and urgent packages.
3.2 Express Overnight Delivery
Guaranteed next-business-day delivery by 10:30 AM to most locations. Premium service with priority handling and expedited processing. Includes full tracking capabilities and delivery confirmation with signature requirement.
3.3 Standard Express Delivery
Delivery within 2-3 business days to most domestic locations. Cost-effective option for important shipments that require faster delivery than standard service. Includes tracking and delivery notification.
3.4 Standard Ground Delivery
Economical shipping option with delivery within 5-7 business days for domestic shipments. Suitable for non-urgent packages and bulk shipments. Includes basic tracking and delivery confirmation.
3.5 International Services
Express international delivery with 1-3 business day delivery to major international destinations. Standard international shipping with 7-14 business day delivery worldwide. Economy international service for non-urgent international shipments with extended delivery timeframes.
4. Shipping Rates and Charges
Shipping costs are calculated based on multiple factors to ensure fair and transparent pricing:
4.1 Rate Calculation Factors
- Package Weight: Actual weight measured in pounds or kilograms
- Dimensional Weight: Calculated based on package dimensions (length × width × height / 166)
- Destination: Shipping distance and delivery location accessibility
- Service Level: Selected shipping speed and service tier
- Declared Value: Insurance coverage based on shipment value
4.2 Additional Fees and Surcharges
- Remote area delivery surcharge for locations outside standard service areas
- Residential delivery fee when applicable
- Fuel surcharge adjusted quarterly based on current fuel prices
- Saturday or holiday delivery premium for weekend or holiday services
- Oversized package handling fee for items exceeding standard dimensions
- Signature required service for enhanced security and proof of delivery
5. Packaging Requirements and Guidelines
Proper packaging is essential to ensure safe delivery and minimize damage during transit:
5.1 General Packaging Standards
- Use sturdy, corrugated cardboard boxes appropriate for the weight and size of contents
- Ensure boxes are in good condition without tears, punctures, or structural damage
- Provide adequate internal cushioning using bubble wrap, foam, or packing peanuts
- Leave at least 2 inches of cushioning material on all sides of the contents
- Seal boxes securely with reinforced packing tape on all seams and edges
- Remove or cover all old shipping labels and markings from previously used boxes
5.2 Fragile Items
Items such as glassware, electronics, and other fragile goods require special packaging attention. Use double-boxing method for maximum protection. Clearly mark packages as "FRAGILE" on all sides. Consider purchasing additional insurance for high-value fragile items.
5.3 Prohibited Packaging Materials
- String, twine, or rope for securing packages
- Paper or cellophane tape (insufficient strength)
- Newspaper as primary cushioning material
- Boxes that have been previously damaged or weakened
6. Shipping Restrictions and Prohibited Items
The following items are strictly prohibited from shipment through Consignment Hauler Courier services:
6.1 Dangerous Goods and Hazardous Materials
- Explosives, fireworks, and ammunition
- Flammable liquids and solids including gasoline, propane, and lighter fluid
- Corrosive substances such as acids and alkalis
- Compressed gases and aerosols
- Radioactive materials and infectious substances
6.2 Illegal and Controlled Items
- Illegal drugs, narcotics, and controlled substances
- Counterfeit goods and pirated merchandise
- Stolen property or goods obtained through fraudulent means
- Items violating intellectual property rights
6.3 Other Restricted Items
- Perishable foods without proper refrigeration arrangements
- Live animals (except with special authorization and proper containers)
- Human remains or body parts
- Wet batteries or lithium batteries not properly packaged
- Currency, cash, or monetary instruments exceeding legal limits
7. Shipment Tracking and Monitoring
Consignment Hauler Courier provides comprehensive tracking capabilities for all shipments:
- Unique tracking number assigned to every shipment for real-time monitoring
- Online tracking portal accessible 24/7 through our website and mobile applications
- Automatic email and SMS notifications for key shipment milestones
- Detailed tracking history showing all scan events and location updates
- Estimated delivery date and time with regular updates
- Proof of delivery including recipient signature and delivery photograph when available
8. Delivery Procedures and Policies
8.1 Delivery Attempts
Our delivery personnel will make up to three (3) delivery attempts for each shipment. If recipient is unavailable during the first attempt, a delivery notice will be left with instructions. Second and third attempts will be made on subsequent business days. After three unsuccessful attempts, the package will be held at the local service center for customer pickup or returned to sender if not claimed within five (5) business days.
8.2 Signature Requirements
Signature may be required for certain shipments including high-value items, age-restricted materials, or when specifically requested by the shipper. Valid government-issued identification may be required for age verification or high-value deliveries.
8.3 Safe Place Delivery
Customers may designate a safe delivery location such as a back porch, garage, or with a neighbor. Consignment Hauler Courier is not liable for packages left at customer-designated safe places. Signature-required shipments cannot utilize safe place delivery options.
8.4 Delivery Notifications
Recipients will receive advance notification via email or SMS when shipment is out for delivery. Real-time updates provided throughout the delivery day with estimated delivery window. Immediate confirmation sent upon successful delivery with proof of delivery details.
9. Delays and Exceptions
While Consignment Hauler Courier strives to meet all delivery commitments, certain circumstances may cause delays:
9.1 Common Delay Causes
- Severe weather conditions including hurricanes, blizzards, or flooding
- Natural disasters such as earthquakes, wildfires, or tornadoes
- Customs clearance delays for international shipments
- Incomplete or incorrect address information provided by shipper
- Security concerns requiring additional screening or inspection
- Transportation disruptions including mechanical failures or traffic incidents
- Peak season volume during holidays and special events
9.2 Delay Notifications
Customers will be promptly notified via email or SMS if a delay is anticipated. Updated delivery estimates will be provided as soon as information becomes available. Consignment Hauler Courier will make every reasonable effort to minimize delay impact and expedite delivery.
10. Lost, Damaged, or Missing Shipments
10.1 Filing a Claim
Claims for lost, damaged, or missing items must be filed within thirty (30) calendar days of shipment date or scheduled delivery date. Claims require the following documentation: tracking number, proof of value such as purchase receipt or invoice, detailed description of damage or loss, photographs of damaged items and packaging when applicable.
10.2 Claim Processing
Consignment Hauler Courier will investigate all properly filed claims and provide a written response within thirty (30) business days. Approved claims will be reimbursed up to the declared value or standard liability limit, whichever is applicable. Additional insurance coverage should be purchased at time of shipment for high-value items.
11. Insurance and Declared Value
Standard liability coverage is included up to one hundred dollars ($100) per shipment. Additional insurance coverage is available for purchase at time of booking. Declared value must accurately reflect the actual value of shipment contents. Insurance premiums are calculated as a percentage of declared value. Claims exceeding declared value will not be honored.
12. International Shipping and Customs
12.1 Customs Documentation
All international shipments require accurate and complete customs declarations. Commercial invoice must be provided for shipments containing goods for sale or business purposes. Shippers are responsible for providing accurate item descriptions, quantities, values, and country of origin information.
12.2 Duties and Taxes
Recipients are responsible for all applicable customs duties, taxes, and import fees unless otherwise agreed in writing. Shipments may be held at customs pending payment of duties and taxes. Consignment Hauler Courier is not responsible for delays caused by customs processing or clearance procedures.
12.3 Customs Clearance Assistance
Consignment Hauler Courier provides customs documentation support and can facilitate customs clearance processes. Additional fees may apply for customs brokerage services. We work with experienced customs brokers to expedite clearance when possible.
13. Liability Limitations
Consignment Hauler Courier's liability is strictly limited to the lesser of the actual loss sustained or the declared value of the shipment. We are not liable for indirect, incidental, special, or consequential damages. Shippers are responsible for proper packaging; claims for damage due to inadequate packaging will not be honored. Consignment Hauler Courier is not liable for delays caused by circumstances beyond our reasonable control.
14. Return Shipments
Return shipping services are available for packages refused by recipients or undeliverable to the provided address. Return shipping charges will be billed to the original shipper unless prepaid return service was arranged. Packages unclaimed after final delivery attempt will be returned to sender with applicable charges.
15. Policy Modifications
Consignment Hauler Courier reserves the right to modify this Shipping Policy at any time without prior notification. Changes become effective immediately upon posting to our website. Continued use of our services following policy modifications constitutes acceptance of the revised terms. Customers are encouraged to review this policy periodically for updates.
For questions, concerns, or assistance regarding shipping services, please contact our customer support team:
- Customer Service Phone: 1-800-123-456 (Available 24/7)
- Email Support: shipping@courier.com
- Live Chat: Available on our website during business hours
- Mailing Address: Customer Service Department, Consignment Hauler Courier, 123 Courier Street, New York, NY 10001
By utilizing Consignment Hauler Courier shipping services, you acknowledge that you have read, understood, and agree to comply with this Shipping Policy in its entirety.
